Service & Support

For your business to keep growing, you need the right technology – provided by the right partner.

Getting the best out of your system with our checkweigher service & support

Choosing the right technology is just the beginning. To be the best in your industry, your system must perform to its limit at all times.

At Sparc Systems, we realise that what separates good companies from outstanding ones is getting the full ROI from your checkweighers system every single day.

That’s why we offer a comprehensive checkweigher service & support facility for all of our customers.

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Expert support at every stage

Our team of field service engineers offer installation, commissioning, training, calibration and validation

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Training

Although our systems are easy to use and maintain, our Sparc-certified instructors offer training programmes for your operators and maintenance personnel.

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Rapid assistance 

Should you encounter any problems, we will either fix the problem remotely or quickly despatch a member of our field service team for troubleshooting and repairs

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Upgrade inspection

To support your business innovation, we offer industrial inspection system upgrades, many of which can be carried out at your site.

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Flexible service contracts

We’ll work with you to find the best support programme for your industrial inspection systems, including regular visits by qualified engineers, performance certificates and preferential spare part purchasing rates

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Parts distribution & parts kits

We have an extensive range of replacement parts, components, sub-systems and modules. New and existing clients can also buy parts kits so you can carry out maintenance yourself.

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Calibration contracts

Let us take responsibility for tracking and calibrating your inspection instruments at regular intervals

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Refurbishment and restoration

We can get used checkweighers and X-ray systems virtually back to their original condition – including parts not originally from our machine – and provide an appropriate warranty

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